Booking, payments and cancellation policy
If you wish to secure a booking, on one of our tour,s please either download our booking form. and return it to us or you may complete our on-line booling form here: Online Booking Form. Upon completion and receipt of your booking form plus a non-refundable 10% deposit, we will confirm your booking in writing. It is only upon receipt of the booking form and deposit that your tour will be secured. The booking must be made on our official booking form. We reserve the right to refuse any booking. The deposit is non-refundable because we will have to make advance payments to India on your behalf.
Your deposit will taken as the first payment towards the tour cost, the balance will be due no later than 9 weeks (63 days) prior to the departure date of your chosen tour.
You will receive our invoice for final payment 10 weeks (70 days) prior to your chosen tour. Our cancellation policy is as follows:
Over 63 days Deposit only.
62 - 40 days 25% of the tour cost + deposit.
39 - 20 days 50% of the tour cost + deposit.
Less than 20 days 100% of the tour cost
The cancellation date will be taken from the day your written cancellation is received by Tiger Travel. We will take non-payment of the balance by the due date as your cancellation of the tour. In the unlikely event that we have to cancel your tour, a full refund will be given.
As you can see our tour prices do not include airline ticket's for either international or internal flights. Whilst we can locate the ticket's on your behalf, you will have to pay the airline agent direct.
If you wish us to locate airline tickets on your behalf, we will need the exact name as shown in your passport. This is important when airline tickets are issued. If the wrong name is used it will result in your airline ticket being cancelled and a new one having to be issued in the correct name, which will incur extra cost to yourself.
We will not be held responsible for incorrect names or the mis-spelling of names or any additional payments due to the airline agent as a direct result.
However, if you prefer you can source your own airline tickets as we appreciate that your location may mean that this is necessary. But please note that you must ensure that you arrive at the correct date and time ready to start your chosen tour. Any extra related accommodation costs in order to ensure this, will not be covered by Tiger Travel, but will need to be paid by you.
Passport & Visa
It is your responsibility to ensure that you have both a valid passport and visa for India. Please note that your passport needs to be valid for 6 months from the date of your arrival in India and will need to have at least two blank pages for stamping by Immigration Officers. If you are going to obtain an E-Visa, please be aware that this will only cover you for 30 days from your date of arrival in India. We will be contacting you 5 weeks (35 days) prior to departure requesting your passport and visa numbers. We will not be held responsible for any travel delays or inability to travel through invalid travel documentation.
In addition to our Booking Form we will also be sending you our Insurance Indemnity Form to be manually filled in and returned, or it can be filled out on-line here: Online Insurance Indemnity Form. It will be your responsibility to ensure that you have adequate insurance cover for your journey. Tiger Travel will not be held responsible for any of your additional costs in respect of any subsequent insurance claims.
Should you have to divert from the itinerary for whatever reason eg. illness, incapacity or having to return home prior to the end of the holiday, the costs incurred in such action will not be covered by Tiger Travel but will have to be paid for by yourself or your insurance company.
It will be your responsibility to obtain the necessary advise and information in respect of vaccinations for your holiday. We do not advise on these matters, but such information can be obtained from your general practitioner or website enquiry.
General Information Pack
On sending your final invoice for the balance due, we will also be sending you a general information pack which will include the information you will need to help with your pre tour preparation and packing.
The tour leader reserves the right to ask you to leave the tour without any refund when in their opinion your behaviour is detrimental to the safety of and welfare of the other travellers in the group or is detrimental to your own health and safety.
We cannot accept liability for any fatal or other injury or illness caused by any act or omission of any other person or company providing services for you on one of our tours.
Should you have to divert from the itinerary or leave the tour for whatever reason ie illness, incapacity or having to return home prior to the end of the tour, any costs incurred as a direct result will not be covered by Tiger Travel, but will have to be paid for by yourself or your insurance company.
We cannot be held responsible for changes to flights, hotel bookings or planned itineraries due to adverse weather conditions or any other difficulties which may arise and are out of our control. We therefore reserve the right to change the accommodation or the itinerary on or before the commencement of the tour. Where possible you will be notified.
All arrangements made are subject to the conditions that may be imposed by foreign governments which have the potential to affect all aspects of travel ie flights, train journeys, road transport, car hire, hotels, restaurants and other companies. Nor can we accept any liability for any consequences of force majeure, weather conditions, civil or military disturbance, criminal activity, industrial action, mechanical breakdown, quarantine, government intervention or act of God. We reserve the right to cancel any tour or booking because of such events.